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Customer reviews of Willenhall Trade Cars

At Willenhall Trade Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Willenhall Trade Cars

Willenhall Trade Cars

Based on 64 customer reviews

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  • 5

    Sold an unsafe and dangerous car

    By Jordan S on 18 July 2018 | Purchase not verified

    I would urge anyone not to buy from this dealer. Purchased a car from Willenhall and had it serviced a week or two later. The garage refused to service the car as they had done an initial inspection and found multiple issues with the car. All issues that could not have been caused by my two weeks of driving the car, and the garage wanted to condemn the car if repairs were not undertaken. Luckily, I live two mins from the garage so I drove the car home and it has not been touched since. The repairs are in excess of £1,000 minimum. I have spoken with Willenhall who disagree with the garage's verdict of the car and claim that the issues were not there when I bought the car. I was sold an unsafe and dangerous car, and I requested a full refund as I was still within the 30-day period; but Willenhall refused and they have not responded any further. Do not buy from them.

    Reply from Willenhall Trade Cars on 21/07/18

    The car was £550 Jordan, it drove back from Wolverhampton to London and you used it for 2-3 weeks before you complained... if you bring the car back we will have a look at the issues... but it’s hard for us to make £550 cars perfect... you can’t just use a car for a few weeks then return it, you had a test drive like everyone else and you chose to buy the car,, you even drove all the way home to London in the vehicle, I know if I test drove a unsafe vehicle I would not drive it 2 hours 30 mins on the motorway home... if you want to bring the car back for us to look at you’re more than welcome, but first apologies for you’re attitude and we will help you... all the best Ryan

  • 5

    Intimidating and rude

    By James S on 30 May 2018 | Purchase not verified

    I wrongly believed buying a car via the reputable website auto trader would be a smooth process. Everything began well, but when a major fault with the vehicle developed within the first month I thought I would take advantage of my consumer rights and return the car for a full refund. They simply refused. I had to pay to get it towed to them and now they have both my car and my money. They were so intimidating on the return that the RAC man stayed with me. They won't tell me where the car is and swore at my wife over the phone when we did get through. Please avoid using them.

    Reply from Willenhall Trade Cars on 13/06/18

    We was repairing the car you just demanded you’re money back.. and we have offered you a full refund, which you have declined, you want to put extra charges on us... this issue does need to be resolved. You can rather have the car back now it’s repaired or we give you the price you paid for the car... sorry for any inconvenience.

  • 5

    Missing MOT on Fiat Doblo vrehicle

    By Bob W on 26 May 2018 | Purchase not verified

    Claimed 12-month MOT in advert however no record on DVSA website. Asked for clarification but no reply. Make you own judgement!

    Reply from Willenhall Trade Cars on 06/06/18

    Bob if there is a problem with the doblo mot, bring it straight back.. check online if it’s not showing 12 months were really sorry and will put it on straight away

  • 5

    Excellent staff

    By Aman K on 23 April 2018 | Purchase not verified

    Very friendly and helpful staff. I bought my first car from them. Had very good experience. Totally love the car.

  • 5

    Top service

    By Wayne H on 21 April 2018 | Purchase not verified

    Excellent service explains every detail you need to know fast and reliable would definitely recommend to everyone

    Reply from Willenhall Trade Cars on 23/04/18

    Thank you very much for you’re custom.. you know where we are if you ever need us

  • 5

    Very happy

    By Daniel P on 18 April 2018 | Purchase not verified

    A* customer service! Bought my daughter her first car from Ryan and she is very happy. Would definitely recommend!

    Reply from Willenhall Trade Cars on 23/04/18

    Thank you for you’re custom we appreciate it.. you know where we are if you ever need us for anything thanks again

  • 5

    Happy happy happy

    By Vanessa W on 14 April 2018 | Purchase not verified

    Regarding review I left on 23.3.18 Volkswagen touran,today recieved full refund,Ryan top bloke honest reliable ,sorted my situation out mega fast,wish you best of luck in the future Ryan x

  • 5

    Excellent customer service and very friendly.

    By J R E on 07 April 2018 | Purchase not verified

    Bought a lovely Toyota Aygo last week. Service is friendly and the car was exactly as described. Took it back in to them today to run checks, re engine maintenance light, as it came on when I was on the motorway the other day and again, top notch customer service, no quibbles to sort out immediately. You get a lot of car for your money and I will most definitely recommend them to all of my friends when they are looking for their next car.

    Reply from Willenhall Trade Cars on 10/04/18

    Thank you.. we appreciate you’re custom.. you know where we are if you ever need us in the future ¿

  • 5

    great service

    By Danni-Jay O on 02 April 2018 | Purchase not verified

    Got my first car from here last week, wasn't too sure what to look for but the staff were very helpful when helping me decide. I was happy with the price and would definetly reccomend to anyone looking for a car.

  • 5


    By Vanessa W on 23 March 2018 | Purchase not verified

    Paid £1150 for Volkswagen Touran advertised with satnav,rear dvd head rests and cruise control,bought car 17/2/18 took car back on 26/2/18 with numerous problems airbag fault,esp light on dash,cruise control didn’t work,sat nav sd card missing,dvd head rests didn’t power up,huge oil leak,repeatedly ask for refund,still waiting and they have the car still

    Reply from Willenhall Trade Cars on 29/03/18

    We have told you, when we get the logbook back, you will get a refund. Just drive over give us logbook and all paperwork, then we will refund you money.. even tho we fixed the issues...